Frequently asked questions

1
How fast is your IT support response time in Honolulu?

We answer 90% of calls in 90 seconds or less. Whether it's a routine question or an urgent outage, you reach a real person who can start working the problem. After hours, our emergency line routes your call to an on-call engineer. We're local, with offices at 1003 Bishop St., Ste. 2160, Honolulu, HI 96813 and 4370 Kukui Grove St., Ste. 3-111, Lihue, HI 96766.

2
What makes your outsourced IT services better than hiring in-house?

Depth. One in-house hire can't be an expert in security, networking, Microsoft 365, cloud, and strategy at once, and can't cover vacations, sick days, or after-hours emergencies. With IT Hawaii you get a full team, 24/7 monitoring, vCIO planning, and onsite support when remote isn't enough, for a predictable monthly fee that scales as you grow.

3
What IT services do you offer?

Managed IT and helpdesk, 24/7 monitoring, cybersecurity, Microsoft 365, cloud migration, networking, VoIP, backup and disaster recovery, and vCIO technology planning. One team covers it all, so you never juggle vendors or wonder who's responsible.

4
Do you specialize in any business size or industry?

Yes. We work best with businesses of 10 or more people, especially medical offices, law firms, CPA firms, construction and engineering companies, hotels, restaurants, and tourist attractions. At that size, downtime and security gaps cost real money. Our pricing scales with your headcount, so your IT grows with you.

5
How do I know if IT Hawaii is the right fit for my business?

We're the right fit if your business has 10 or more people and wants an IT partner that plans ahead instead of a repair service that shows up after something breaks. We bring 25 years of experience and a 95% client retention rate. Call 808.468.4244 or email info@ithawaii.com. We'll talk through your goals and tell you honestly whether we're the right fit, and if we're not, we'll point you in the right direction.

6
Do you offer after-hours and emergency IT support?

Yes. Your systems are monitored 24/7 by our NOC and SOC, and our after-hours emergency line notifies the engineers on call, so urgent problems don't wait until morning. Most issues are caught and handled before your team ever notices.

7
Who will I be working with?

A local team of technicians and engineers based in Honolulu and Lihue who learn your systems and explain what they're doing in plain language. Your managed plan also includes high-level vCIO guidance, with reviews up to quarterly, to keep your technology aligned with where your business is going.

8
Do you support businesses on Maui or the Big Island?

We support Maui and Big Island locations for clients who also have a presence on Oahu or Kauai. Our offices and onsite teams are in Honolulu and Lihue.