The IT partner for Hawaii businesses that plan to grow

We're a Hawaii IT company, local, fast, and built on trust. Since 2001 we've helped businesses on Oahu and Kauai stay secure, run smoothly, and use technology to grow, with real support from people who live and work right here.

Slow response times and security risks stop here

When your IT takes too long to respond, your business pays the price. Downtime creeps in. Teams get frustrated. Security gaps stay wide open.

You need fast, local support that shows up when it matters most.

We know what it’s like when technology becomes a daily roadblock. The calls that go unanswered. The providers who promise a fix but leave you waiting. We built IT Hawaii to change this story.

Calls answered in 90 seconds

Your team gets a real person, right away.

Pay for what you use

Your IT fees adjust with your changing workforce.

Proven results that make a difference

At IT Hawaii, we work around the clock to stay ahead of what your business needs. Whether it’s solving issues before they reach your desk or keeping systems running smoothly without interruption, we don’t slow down. And luckily, the results speak for themselves.

90%
Calls answered in 90 seconds
24/7
Monitoring by our NOC and SOC
24+
Years serving teams across Hawaii
100%
Fees adjust with your workforce

Left Silicon Valley, built something better in Hawaii

Mark spent years in Silicon Valley with tech leaders like IBM and Intuit. But when he moved to Hawaii in 2001, he saw a real gap—local businesses weren’t getting the IT support they deserved. So, he started IT Hawaii to change that.

No call centers. No sales fluff. Just fast, reliable IT from folks who live where you work. Two decades later, businesses still call us for solutions when systems fail - when failure isn't an option.

What guides us every day

We do things differently because we hold these values at the center of our work.

Service with Aloha

Every conversation, every visit, every fix—we do it with respect and patience. Your team should feel supported, never rushed or dismissed.

Technology protection

Your business deserves more than a quick patch. We protect your systems like they’re our own, finding problems before they cost you.

Responsiveness

We answer 90% of calls in 90 seconds or less. We show up when you need us, and we come onsite when remote isn't enough. No excuses.

Experience and trustworthiness

We’ve supported businesses on Oahu and Kauai for 25 years. They stay with us because we follow through and always put them first.

Steve Massaro, CEO of IT Hawaii, next to a server rack

Who runs best with our IT

We work best with growing local businesses that have 10 or more employees and need hands-on, dependable IT.

Growing businesses with 10 or more people
Based in Honolulu and Lihue, serving growing businesses across Oahu and Kauai.
Medical, legal, CPA, construction, engineering, and hospitality businesses, plus tourist attractions
Honolulu-based teams that want fast answers—not long hold times

Our partnerships

Our partnerships put the right people behind your IT. We work with top technology providers to bring you stronger protection and faster service.

How we help businesses now and where we’re going next

For over two decades, we’ve helped businesses cut costs, protect their teams, and get fast IT support when they need it most. We’ve worked with clients across Hawaii and kept 95% of them on board.

Our team keeps building faster response times, stronger protection, and local support that makes you feel like part of our team. In the end, we’re just here to make IT support feel easy.

Meet the people behind IT Hawaii

Our team is packed with skilled experts who know how to protect your technology and support your team with patience and care.

Straight from the teams we support

“We have been working with this company for many years because they are knowledgeable, experienced, responsive, and devoted to the success of their clients. The technicians are always courteous and friendly, and take the time to explain everything. They are worth every dime!”

Liana Soong

“IT Hawaii was quick, efficient and went beyond the scope of the project to provide an excellent job. They are competent and knowledgeable. Nathan is detail oriented and an outstanding communicator with charisma.”

Karen Guggisberg

“Love working with IT Hawaii! Their staff has always been so quick to respond to answer my questions and help with any technical issues. Service is at the heart of the company, and their staff is extremely knowledgable, fast, professional, dependable and personable.”

Rose Ramos-Benzel

Ready to work with a local IT team that’s got your back?

Your support is only a call away—connect with a friendly expert now.